Refund policy
Refund & Return Policy
Last updated: November 12, 2026
60-Day Guarantee
We want you and your pet to love your ZoomiePaws purchase. If you’re not completely satisfied, you have 60 days from the date of delivery to request a return or refund.
How to Start a Return
- Email zoomiepaaws@gmail.com with your order number and the reason for your return.
- Include photos if your item is damaged, defective, or incorrect.
- Wait for our return instructions. Please do not send items back before receiving authorization.
Return Conditions
- The item must be in its original condition and packaging, with all included accessories.
- Proof of purchase (order number or confirmation email) is required.
- Products showing signs of heavy wear, chewing damage, or damage caused after delivery may not qualify for a full refund.
Return Shipping
- Change of mind, wrong size, or personal preference: the customer is responsible for return shipping costs.
- Defective, damaged, or incorrect item: ZoomiePaws covers the return shipping cost and will send a free replacement or issue a full refund.
Refunds
Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–7 business days.
Exchanges
Not sure about the fit or size? Contact us and we’ll help you exchange for a different option, subject to availability and the conditions above.
Damaged or Defective on Arrival
Please contact us within 60 days of delivery with photos of the issue. We’ll send a replacement or a full refund at no cost to you.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, first check your bank account, then contact your card provider, and finally email us at zoomiepaaws@gmail.com.